experience
-
Nov 2024 → present
Training Quality Manager - Multilingual Human Data Annotation
Innodata Services
- Receives and interprets client project-initiation documentation to create training and certification for crowd-sourced human annotators.
- Interprets shifting client guidelines and updates living documentation and training materials to ensure consistency in output across all target languages and markets.
- Conducts initial trainings, shadow sessions, audits, and audits of audits to identify trends and remove blockers for entire team.
- Interprets daily, weekly, and monthly reports around quality and other metrics to ensure consistent team performance. Uses client taxonomy to report ongoing issues with recommendations for improvement.
-
Dec 2023 → Nov 2024
Training and Quality Manager – Expansion from EN into Multilingual Workflows
Innodata Services
- Stood up 5 multilingual workflows from existing EN client documentation. Established processes to monitor performance and resolve misunderstandings from initial training to production data via living documentation, shadowing, and audits.
- Used collected data to drive tangible improvements to achieve client-defined goals across languages and distributed teams despite shifting prioritization.
- Replicated and adapted processes to expand operations into six additional languages, and coached underperforming team members using linguistic and educational expertise.
-
Jul 2023 → Dec 2023
Language Specialist & Quality SME – LLM Workflows
Innodata Services
- Supported initial project creation based on client goals. Updated all living documentation to keep it current as goals evolve.
- Conducted daily audits to identify trends and guide the team to best meet client expectations, including providing clear updates to team based on client feedback.
- Created training data sets for AI models to improve quality.
- Collaborated with a distributed team to refine and iterate LLM specifications.
- Conducted research and made recommendations to client.
-
Jul 2023 → Dec 2023
Advanced AI Data Trainer
Invisible Technologies Inc.
- Evaluated and trained AI model output to optimize quality; leveraged specialized linguistic knowledge to interpret guidelines for wider team.
- Conducted daily research to verify and enrich output.
- Documented and communicated data-driven insights across distributed team.
- Evaluated and trained AI model output to improve performance; Facilitated metacognitive awareness; Conducted research and learned something new every day.
-
Jun 2022 → Aug 2022
Leadership Trainer
Life Labs Learning · San Francisco [part of mass layoff]
- Facilitated research-based sessions to enhance leadership skills and improve communication practices for managers, executives, and contributors at all levels
- Implemented proven workplace best practices to foster effective communication and optimize team productivity
- Equipped participants with essential tools and knowledge to navigate workplace challenges successfully, driving organizational success
- [laid off due to market factors] Trained managers, executives, and contributors of all levels on researched-based workplace best practices with particular focus on communication skills; Worked collaboratively with distributed team to achieve shared goals.
-
Jul 2021 → Mar 2022
Foundational Training Association
Athena Health · 80-100% travel
- Provided training to healthcare professionals through online and on-site platforms
- Exercised influence over critical stakeholders during periods of organizational change, managing their buy-in and engagement
- Managed complex travel arrangements and client-specific logistics.
- Rewrote training materials, implementing structured, performance-driven content.
- [80-100% travel throughout US] Trained healthcare professionals online and on site; Influenced key stakeholders during periods of change; Managed project and travel logistics; creation of scaffolded training content.
-
Nov 2018 → Jan 2022
Specialty Linguist
ICON PLC · Virtual
- Managed project document delivery, performed linguistic quality control checks, conducted Back Translation Reviews, and transcribed patient interviews as a Specialty Linguist.
- Followed data protection laws such as GPDR and HIPPA while managing and delivering high-visibility medical documentation.
- Receives and delivers project documents within medical data privacy legislation; Performs scope-defined linguistic quality control checks on sensitive medical documentation; Performs back translation review on clinical trial documentation; Transcribes patient interviews.
-
2028 → 2023
Appen Limited
- Supported NLP/NLG projects by annotating multimodal content types with an adaptable semantic labeling system, focusing on user/bot interactions, and collaborating with a distributed team to ensure high internal consistency rates.
-
Nov 2017 → Nov 2018
Project Manager
ICON PLC · Raleigh-Durham, North Carolina Area
- Managed complex translation projects within tight time and budget constraints, ensuring timely delivery and cost-effectiveness while maintaining quality goals as defined with the medical context.
- Conducted meticulous evaluations of technical documents and CAT tools, optimizing efficiency and accuracy
- Trained new hires on effective communication practices with international vendors, fostering positive working relationships
- Managed complex clinical trial translation projects within given scope.
- Performed technical document and CAT tool quality control checks.
- Trained new hires on processes and best communication practices with geographically dispersed vendors.
-
Sep 2016 → Jun 2017
Fourth Grade Teacher
Kuwait American School · Al Salmiyah, Ḩawallī, Kuwait
- Developed and implemented blended learning curricula and testing materials for core subjects (Math, Social Studies, Language Arts, Science) for a fourth-grade class in an International School.
- Cultivated a positive and inclusive learning environment that catered to diverse learning styles.
- Provided comprehensive feedback to students, parents, and administration to foster continuous student improvement. Additionally, taught extracurricular speech and debate activities.
- Created and executed classroom curricula and testing materials for core subjects.
- Nurtured a positive learning environment for all learning types.
- Taught extra-curricular speech and debate.
-
Aug 2013 → Jun 2016
Futian Associate Coordinator
The Center for Teaching and Learning in China · Shenzhen, Guangdong, China
- Provided comprehensive support to foreign teachers in adapting to life in China, offering personal and professional assistance
- Assisted multinational groups of new teachers in TEFL training.
- Led instructional design workshops aimed at optimizing communication opportunities in large classrooms.
- Developed inclusive curricula for communicative English language teaching in large classrooms and designed tailored test preparation materials for Gaokao English examinations.
- Supported new TEFL teachers in the personal and professional transition of teaching in China.
- Supported initial TEFL training and certification program.
- Observed classroom teaching and provided feedback to foster continued improvement.
- Created and implemented English language curricula aimed at increasing communicative opportunities in large classrooms [50+], overcoming proficiency level differences to support learning and engagement.
-
May 2011 → May 2013
English Teacher / Language Assistant
The English Language Institute, the University of Florida - Gainesville, FL
-
Jun 2012 → Jul 2012
English Teacher
Sigmund Freud Elementary School - Quito, Ecuador · Ecuador
- Created and implemented spoken and written activities for primary school students based on specific learning objectives.
-
Jun 2024 → present
Training and Quality Lead
Innodata Inc.
- Supports client-driven short and long-term data annotation needs from project initiation to completion.
- Interprets nuanced guidance and communicates it to global, dispersed teams.
- Manages quality process to ensure output meets client needs, even in subjective spaces.
-
Nov 2023 → present
Quality Assurance Specialist
Innodata Inc.
- Interprets project guidelines and updates.
- Analyzes produced data and identifies trends to recommend improvements.
- Facilitates project cycle including training development and audits.
- Collaborates with global team to uphold client-specified standards.
-
May 2024 → present
AI/LLM Trainer - Multilingual Workflows
Innodata Inc.
- Drove initial multilingual scaling from base EN, prioritizing alignment across languages to maintain and improve overall output quality.
- Interpreted client guidelines and shared localized insights with dispersed linguistic team to drive multilingual consistency across languages and cultures.
- Leveraged existing education expertise to facilitate initial training alignment and continuous improvement.
-
Jan 2020 → Jan 2022
Linguist
Appen · Virtual
- Annotated utterances using an ever-adapting semantic labelling system.
- Worked on Natural Language Generation and Natural Language Production teams across multiple project types.
-
Oct 2019 → Jan 2021
Content Author and Teacher
Lingoda GmbH · Virtual
- Created interactive content to foster asynchronous learning.
- Created and implemented engaging virtual classroom activities.
- Analyzed teacher and student feedback data and modified content to improve existing materials.
-
May 2011 → Apr 2013
Language Assistant
University of Florida · Gainesville, Florida Area
- Created and implemented lesson plans for multinational adult language learners that promoted communicative use of the given English learning objective.
skills
- Effective Communication
- Training Expertise
- Leadership in Uncertainty
- Basic Python
- Statistical Analysis
- Microsoft Excel
- Natural Language Processing (NLP)
- Data Analysis
- Python (Programming Language)
- Machine Learning
- TESOL
- Writing
- Tutoring
- Translation
- Spanish
- Editing
- Public Speaking
- Teaching
- English
- Training
- ESL
- English as a Second Language (ESL)
- Research
Levels are self-assessed.
education
- M.A. in Applied LinguisticsUniversity of Birmingham, UK · 2020
- Applied Data Science, certMIT Professional Education Program · 2023
- B.A. in LinguisticsUniversity of Florida · 2013
credentials
- Intro to HTML and CSS+ · Summ
- TEFL, Teaching English as a Foreign Language in ChinaPeking University, Beijing · 2013
- TESL, Teaching English as a Second LanguageUniversity of Florida, Gainesville · 2013
- Teaching English as a Second LanguageUniversity of Florida · 2013
- Teaching English as a Foreign Language in ChinaPeking University · 2014
- LifeLabs Learning Founding Community MemberLifeLabs Learning · 2022
- Applied Data Science ProgramMIT Professional Education · 2023